How do you know it’s time to start thinking about switching your billing company? When it is time, how do you know where to start? With so many questions surrounding such an important part of your practice, we’re here to lend a hand and make sure you have all the information you need to take the best steps for you, your patients, and your practice.
How do you know it’s time to switch?
Are payments coming in slower?
Are your payments coming in at lower amounts?
Has there been an increase in patient complaints about billing?
Are claim denials and rejections increasing?
Are your Accounts Receivable creeping up?
If you’re answering yes to one or more of these questions, you may want to consider making a switch in billing companies.
So you’ve decided to move forward in finding a new billing company:
Here are the key things that you’ll want to look for in a company that will be the best for your practice:
Good references: Do other practices have good things to say about their experience?
Contact: You should be able to have a single contact person with a backup person for emergencies
Availability: Does the availability of those contact individuals match yours? Are they available during your hours of operation?
Billing options: Do they offer on-shore or off-shore billing? Your payment percent will be higher when an on-shore/local billing team is used because they are more comfortable and knowledgeable about state-specific billing guidelines
Training: You want your team to stay up to date on new developments so you don’t have to. Do they offer training opportunities to stay current?
Reports: What types of reports will you receive and how frequent will you receive them?
There are lots of different aspects that will factor into your choice of switching billing companies and which company to switch to. Whether you’re just starting this process or ready to make the change, Practisynergy is here to help with all of your medical billing and coding needs.
Need more advice?
Check out our “12 Questions to Ask Before Hiring a Billing Service” worksheet.